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Apple have gone through everything there end and all OK it is a PC and XP problem.
![Driver Driver](/uploads/1/2/6/5/126519454/740084596.jpg)
Classic run-around. It's always the other guy's problem.
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And classic response from some ill-educated 'tech support' person:Microsoft help put me onto this site
If the error message says 'Apple Mobile Device Driver not found' then it is an Apple problem, plain and simple. The mobile device driver for the iPhone comes from Apple, not from Microsoft.
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Do you recall what you did when you 'deleted all mobile drivers when I uninstalled my Blackberry and deleted common mobile device drivers'?
Probably not .. and you haven't explained what was included in 'Apple have gone through everything.' It's time to start over by removing everything related to Apple and then reinstalling it properly.
First, however, the fact that the iPhone does not even charge when connected to a USB port is a bit ominous. Does anything else work in that USB port (e.g., a USB flash drive)?
Have you tried all of the USB ports on your computer? Take a look in Device Manager (Start > Run > devmgmt.msc > OK) and see if there are any warning icons showing. If so, double-click on the entry and report the 'Device status' information.
Take a look at the Event Viewer (Start > Run > eventvwr > OK). There's no need to go back very far. Connect your iPhone then look at the logs (both Application and System) for the past few minutes to see if there are any warnings or errors. If so, double click to get the Event Properties window and then click the 'copy' icon (just below the
Have you tried charging the iPhone using the power adapter connected to the Apple USB cable? Does that work?
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Have you tried connecting the iPhone to another computer? With what results?Assuming that the hardware (iPhone, USB cable, and your computer's USB ports) is working properly, see the following.
To perform a 'clean installation' of iTunes use this suggested technique, taken from Apple Support article HT1926.
Caveat: the Windows Uninstaller Cleanup Utility mentioned in the directions below has been removed from the Microsoft download servers because it apparently sometimes removed more than it was supposed to (I believe this was related to Office uninstalls). You can still obtain the Windows Installer Cleanup Utility here --> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html An alternative is free Revo Uninstaller. Before you use these cleaners, you should create a System Restore point first (or backup the Registry with ERUNT). https://skieyrb.weebly.com/carambis-driver-updater-free-download.html. See http://windowsxp.mvps.org/registry.htm A full disk image would be even safer if you have that capability.
Go into Control Panel > Add/Remove Programs
Remove these applications:
1. Apple Software Update
2. Apple Mobile Device Support
3. Bonjour
4. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
5. iTunes
6. QuickTime
Open My Computer > C: > Program Files
Delete this folders (if present)
1. iPod
2. iTunes
3. QuickTime
Empty your temp directory:
Open My Computer > C: > Documents & Settings > your user name > Local Settings and delete the contents of the folder called 'Temp'
If you can't see Local Settings, turn on hidden files:
Tools > Folder Options > View tab
Select Show Hidden Files & Folder and click OK
After that folder is emptied, restart the computer
Download & Install the Windows Installer Cleanup Utility: [see note above about Cleanup Utility]
http://support.microsoft.com/kb/290301/
Launch the Utility: Start > Programs > Windows Install Clean Up
Select any of the above mentioned applications, and click Remove
Restart the computer again
Download & install iTunes again from here: http://www.apple.com/itunes/download/
Caveat: the Windows Uninstaller Cleanup Utility mentioned in the directions below has been removed from the Microsoft download servers because it apparently sometimes removed more than it was supposed to (I believe this was related to Office uninstalls). You can still obtain the Windows Installer Cleanup Utility here --> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html An alternative is free Revo Uninstaller. Before you use these cleaners, you should create a System Restore point first (or backup the Registry with ERUNT). https://skieyrb.weebly.com/carambis-driver-updater-free-download.html. See http://windowsxp.mvps.org/registry.htm A full disk image would be even safer if you have that capability.
Go into Control Panel > Add/Remove Programs
Remove these applications:
1. Apple Software Update
2. Apple Mobile Device Support
3. Bonjour
4. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
5. iTunes
6. QuickTime
Open My Computer > C: > Program Files
Delete this folders (if present)
1. iPod
2. iTunes
3. QuickTime
Empty your temp directory:
Open My Computer > C: > Documents & Settings > your user name > Local Settings and delete the contents of the folder called 'Temp'
If you can't see Local Settings, turn on hidden files:
Tools > Folder Options > View tab
Select Show Hidden Files & Folder and click OK
After that folder is emptied, restart the computer
Download & Install the Windows Installer Cleanup Utility: [see note above about Cleanup Utility]
http://support.microsoft.com/kb/290301/
Launch the Utility: Start > Programs > Windows Install Clean Up
Select any of the above mentioned applications, and click Remove
Restart the computer again
Download & install iTunes again from here: http://www.apple.com/itunes/download/